Agenda

Antitrust Admonition/Disclaimer                                               1:30 pm

Introductions

ERCOT Update                                                                         Trey Felton

Discuss 2010 SLA objectives and response times                    All

Discuss possible benchmarks for degradation/outage             All

Discuss MarkeTrak Task force accomplishments/goals             All

Other Business

Inadvertent Gains - Further Discussion                                    J. Landry

Gather Action Items

Adjourn                                                                                    4:30 pm

Key Documents

• 08 Nov_RCC_RMS_Slides (Edited for MarkeTrak Task Force)
  (11/25/09, .ppt, 287.5 KB)
• MarkeTrak_Task_Force_RMS_04-15-09_SLA_OBJECTIVES
  (11/30/09, .ppt, 1.4 MB)
• MT Task Force SLA_December
  (12/07/09, .ppt, 296.5 KB)
• MTTF 20091207 Meeting notes
  (12/10/09, .doc, 95.5 KB)